My adventures with 1and1 internet hosting
So again, I must apologize for the down time. I am back up on a great new host – midphase.com Their customer service has been tremendous and it’s a nice change from 1and1 internet hosting who were terrible. Needless to say I was down for another 4 days following my fiasco so a total of about a full week down over the course of 2 weeks. My favorite exchange from teh tech support calls went like this -
Me: So I’ve been down 3 days, 2 days, and now going on 4 more days, do you know what your garuntee is for uptime on your servers?
Support: Well not exactly sir
Me: 99.9% uptime
Support: Oh yes, that’s right
Me: Are you aware how much time is allowable to be down under such a promise?
Support: Ahh sir, but it’s only 99.9% we do expect for some down time
Me: 20 minutes a month is allowable under your promise, so knowing that, would you say that it’s a little unreasonable to expect me to be okay with my site being down for almost 8 days?
Support: I can’t say exactly sir
Me: Well, can you understand why I might be frustrated with the situation?
Support: I don’t know sir, I can’t say
and it gets more ridiculous from there. I love support centers and the powerless people paid to jerk you around in such scenarios, with the ultimate frustration being they really can’t do a darn thing about it.